More Than Manufacturing: Delivering Outstanding Service
At Woodruff Engineering, we know that designing and manufacturing high-quality products is only part of the job. Making sure they work exactly as our clients need them to – and stepping in when things need adjusting – is just as important.
Recently, one of our UK team members, Tom Fitzgerald, was on-site with a client to help them solve a tricky issue. They were working to a tight deadline and needed more control over the power supplies for one of our magnets. Their requirements had changed since the system was originally designed, and they needed a way to fine-tune the magnetic field values.
A Quick Turnaround and a Practical Fix
Understanding the urgency, Tom arranged a site visit at short notice. After diagnosing the problem, he installed a new control unit that gave the client the flexibility they needed. But it wasn’t just about swapping out hardware, Tom also took the time to walk them through how to use the new system, making sure they were confident in operating it.
A Better, More Flexible System
By the end of the visit, the client had exactly what they needed: greater control over the power supplies, a cleaner and easier-to-use interface, and the ability to reach the required field strengths for their experiments. In fact, they found the magnet’s field uniformity was even better than expected.
The Value of Being Responsive
What stood out most to the client wasn’t just the technical fix, it was the speed of our response and the hands-on support. They really appreciated that Tom could be there quickly to help keep their project on track.
This visit was a great reminder of why we place so much emphasis on service. Sometimes, things change, and systems need to evolve. Whether it’s troubleshooting, making adjustments, or simply offering guidance, we’re always happy to work with our clients to find the right solution.